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문제

After restoration of JIRA ServiceDesk through XML backup, the following occurs

  • JIRA ServiceDesk project able to be restored, however, when opening the project, it becomes a normal JIRA project instead
  • Restoration completed, however error at 90% with the following error thrown:

The following appears in interface 

java.lang.NullPointerException
	at com.atlassian.jira.web.filters.JiraImportProgressFilter.doFilter(JiraImportProgressFilter.java:120)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

진단

Environment

  • JIRA v6.4.x

Diagnostic Steps

  • Reindex and integrity checker does not fix the problem

원인

JIRA ServiceDesk was not installed prior to the restoration

해결방법

Ensure that JIRA ServiceDesk was installed and started (trigger JSD to create a dummy project) prior to the restoration

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