FishEye, Crucible 4.4 버전이 릴리스 되었습니다. 자세한 사항은 FishEye 4.4 릴리스노트 를 참조하십시요..
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When a customer navigates to (Customer Portal > My requests > Closed requests), there are requests which Status is not closed but showing up in the list


Service Desk filters Open and Closed request based on the Resolution. If a request has a Resolution, it will be considered Closed and will show up in Closed requests. The Status of the request will not matter.


Clear the Resolution field of the request and it should show up in (Customer Portal > My requests > Open requests)



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