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증상

When you're trying to Connect to a Confluence Knowledge Base within JIRA Service Desk you get one of the following errors in the UI:

 

 

 

 

 

 

원인

This occurs because JIRA service Desk needs a Trusted application (or 2-Legged Oauth) to create a Knowledge Base within Confluence.

(info) There is a improvement request to change this behavior.

해결방법

(warning) This just works when you are creating a brand new Application Link, if you just update an existent link it will not work and you will have to delete and then re-create the application link.

 

This can occur if your application link is not using 2-legged OAuth. To configure an JIRA application link you may check the following check-box:

(info) This just should be used if both JIRA and Confluence have the same set of users (even if they not share a common authentication directory)

This will create the application link using 2 legged OAuth and therefore you will be able to create/link a Confluence Knowledge base within Service Desk.

(warning) This just works when you are creating a brand new Application Link, if you just update an existent link it will not work and you will have to delete and then re-create the application link.

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