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After restoration of JIRA from Cloud, the following behavior can be observe:

  • Access to the configuration of the SLA's as an administrator, SLA 's are not loaded on page
  • Access an Issue that has SLA's, the SLA's are not shown and in the log the following error message appear

The following appears in the atlassian-jira.log 


2016-06-15 09:04:52,466 http-nio-8080-exec-22 ERROR SPOC 544x11179x1 /secure/AjaxIssueAction!default.jspa [c.a.s.i.sla.customfield.SLAValueSerializer] Error deserializing SLA value: Unrecognized field "definitionChangeMsEpoch" (Class com.atlassian.servicedesk.internal.sla.model.SLAValue), not marked as ignorable
     at [Source:; line: 1, column: 216] (through reference chain: com.atlassian.servicedesk.internal.sla.model.SLAValue["definitionChangeMsEpoch"]), '{"timeline":{"events":[{"date":1465402271449,"types":["START"]},{"date":1465402385134,"types":["STOP"]}]},"ongoingSLAData":null,"completeSLAData":[],"metricId":12,"definitionChangeDate":0,"definitionChangeMsEpoch":0,"goalsChangeDate":null,"goalsChangeMsEpoch":null,"goalTimeUpdatedDate":null,"goalTimeUpdatedMsEpoch":null,"metricCreatedDate":0}'




  • Recently restored to JIRA Server from JIRA Cloud


Breaking down the error, the issue seems to be due to the 'definitionChangeMsEpoch' field that exists in the data (from cloud), is not recognized in JIRA ServiceDeskv3.0 (from server).

JIRA ServiceDesk Cloud always has the newest JSD version which has some upgraded feature in its data JIRA ServiceDesk v3.3.


Update JIRA ServiceDesk to the latest version

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