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  • Creating a Service Desk or trying to enable an existing project as a Service Desk project fails with error
  • The following or similar trace appears in the atlassian-greenhopper.log:
2015-02-03 23:24:17,245 | WARN | ajp-bio-8080-exec-15 | admin | 1404x16591x1 | 1k25a55 | | /rest/servicedesk/1/servicedesk | [internal.feature.gettingstarted.GettingStartedQueueCreationService]| Error with validation when creating default queue: 'com.atlassian.servicedesk.internal.feature.queue.QueueValidationFailure' with  [FieldError(jql,Value '30m' for the 'Time to resolution' field is not a valid number.)] |
2015-02-03 23:24:17,250 | ERROR | ajp-bio-8080-exec-15 | admin | 1404x16591x1 | 1k25a55 | | /rest/servicedesk/1/servicedesk | [common.error.jersey.ThrowableExceptionMapper]| Uncaught exception thrown by REST service: None.get |
java.util.NoSuchElementException: None.get
        at scala.None$.get(Option.scala:313)
        at scala.None$.get(Option.scala:311)
        at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedReportCreationService.createDefaultReports(GettingStartedReportCreationService.scala:36)


There is an existing custom field 'Time to resolution' of a type different from that created by Service Desk.


  • Rename the custom 'Time to resolution' customfield. (To differentiate this from the 'Time to resolution' field created by Service desk, that of Servicedesk would usually be locked, and of type SLA Customfield).



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